To resolve this issue you need to determine what is causing Windows Explorer to stop working, try the troubleshooting steps below to help determine the issue. Some applications or services running on your PC may be causing Windows Explorer to stop working You may have a Virus or Malware infection on your PC System files on your PC may be corrupt or mismatched with other files You may be using an outdated or corrupted video driver This issue can be caused due to any of the following issues: Windows is restartingĪdditionally, you may notice the screen flicker just before or after the error message appears. On the Windows Start Menu, select Safe Mode.Windows Explorer has stopped working.Press the F8 key repeatedly while pressing the Power button to turn the computer on.At the Choose an option screen, click the Turn off your PC option.
Click the X in the upper-right corner to close the Command Prompt window.In the Command Prompt window, type "bcdedit /set bootmenupolicy legacy" and then press the Enter key.In the Advanced options screen, click Command Prompt.At the Troubleshoot screen, click Advanced options.At the Choose an option screen, click the Troubleshoot option.At the Choose your keyboard layout screen, click to select the proper keyboard layout.At the VAIOCare | Rescue Mode screen, with the Recover or maintain your system option is highlighted, press the Enter key.Manuals are posted on your model support page. Refer to the operating instructions supplied with the computer for the exact location of the Assist button on your model. NOTE: The location of the Assist button will be different depending on the computer model. With the computer turned completely off, press and hold the Assist button until the black VAIO screen appears.Press the Power button until the computer is completely off.If the operating system will not start and you want to access Safe Mode to help determine why and/or perform troubleshooting, follow these steps: The Windows 8 operating system is designed to only access Safe Mode from within the operating system.
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